Conditions

On this page you will find the sales, delivery and payment conditions of www.neatlynamed.com.

  1. General
    1. All our shipping and services are subject to the following sales-, delivery-, and payment conditions.
    2. On all rights, commitments, obligations, special offers, orders and agreements under which these general conditions are apply, explicitly and unconditionally all disputes are subject to Dutch law.
  2. Pricing
    All prices on our site are in Euros and inclusive of VAT at the current applicable rate, excluding postage.
  3. Shipping costs
    1. For sending/ posting our labels Neatlynamed charges delivery costs on all orders.
    2. The delivery costs are £ 2.20 for delivery to the United Kingdom, € 2.25 for delivery within The Netherlands, € 2.95 for delivery within the rest of Europe, € 3,50 for delivery outside Europe, regardless of the amount of labels you order.
    3. After ordering, it is not possible  to add additional packs of labels to your order once it has been placed.
    4. All orders will be shipped by airmail within 10 days of receiving your payment.
    5. Neatlynamed cannot be held responsible for any delayed deliveries, loss or damage by the post. The postal service handles all our mail and we rely on them for timely delivery. The postal service delivery guidelines are:  Within Europe: average of 3 days, Outside Europe: average of 8 days. Neatlynamed cannot give you a specific delivery date.
  4. Payment
    1. After placing your order with us, you will receive a confirmation email including your order details and an order number. You will also receive an email regarding your payment, confirming whether is has been processed already or the bank details for transfer of funds.
    2. Due to personalised nature of our labels, they will be produced only after payment.
    3. Payment is required within 5 days of receipt of your order after which the labels will be produced and shipped.
    4. Ingenico and Paypal, international payment platforms, handle our payment processing.  They guarantee the safe and secure completion of your payment.
    5. Neatlynamed will send you an email when the payment is received and the labels are being produced and shipped.
  5. Ordering
    1. After you place your order with us, you will receive an email confirming your order. Please quote the order number if you have questions about your order. On receipt please check for any spelling or other mistakes in the text of your labels. Please let us know as soon as possible if there are errors. 
    2. Due to the nature of the product you cannot cancel or change an order other than for the reasons stated above.  
  6. Right of return
    1. At Neatlynamed we try to deliver you a  useful and faultless prouduct. If you are not satisfied, the products can be returned within 3 days with a valid reason and you will get a reprint or a refund. 
    2. To arrange a return or refund please contact us via email. 
    3. After receiving your return, Neatlynamed will submit your refund to your bank account (excluding delivery costs).
    4. You may not request a refund or return if:
      • You put the wrong text/icon on your product and you have not notified us of this within 3 days.
      • You have not followed our usage instructions.
  7. Wrong delivery
    If you have received a (partially) wrong delivery, Neatlynamed will be responsible for arranging a replacement set of labels.
  8. Colour difference
    Colours seen on a screen will differ slightly to those on printed labels. Neatlynamed cannot be held responsible if colours do not match those shown on our website. Consequently returns/refunds will not be accepted in these cases.
  9. Liability
    1. All products in our collection are subject to high quality requirements. We cannot be held liable for any damage, physically as well as material and immaterial as a consequence of wrong use of the products sold by Neatlynamed.
    2. The content of this website has been carefully composed. Neatlynamed is not responsible for any consequences resulting of the incorrect or incomplete information on their website.
    3. Neatlynamed is not responsible for any type errors or any difference in colour as a result of monitor quality. The print and colours can slightly differ as compared to the display of the website, Neatlynamed cannot be held responsible for this.
    4. Neatlynamed cannot be held responsible for  delayed deliveries due to typing mistakes or other mistakes in the text entered by the client. Neatlynamed has the right to refuse characters that we cannot print and to alter or remove text that we find cannot be printed.
  10. Force Majeure
    Neatlynamed, Keeping in account further rights coming forth, Neatlynamed has in case of force majeure the right to exercise a delay, according the agreement.
  11. Privacy
    All personal information given to us will only be used by us and will never be made available to third parties.
  12. Questions/Complaints
    Neatlynamed aims to provide high customer satisfaction. In case of any feedback please do not hesitate to contact us.
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